PMAM Corporation (www.pmam.com) is a software development company and application service provider based in Los Colinas, Texas, with offshore development labs in Mumbai, India. PMAM CRM is a Software-as-a-Service (SaaS) or "Cloud" solution. PMAM is committed to the ongoing security, maintenance, and enhancement of the application and provides comprehensive customer support services at no cost to users.
The PMAM Data Center meets every critical security requirement: physical security, operational security, and system security.
Physical security measures ensure that the data center is locked down with only logged access allowed to servers and network components.
Operational security enforces documented business processes that minimize error and limit information access.
System security protects against network intrusion with a stout firewall and advanced anti-virus systems.
PMAMCRM.com is hosted at our world-class data center and was built to exceed all US standards for data security and integrity. The center is compliant with regulations under Sarbanes-Oxley, HIPAA, Gramm-Leach-Billey, and Federal Rules 26 and 34.
We guarantee 99.5% uptime, excluding scheduled maintenance, and reliable system response times. Our two customer support facilities are located 12 time zones apart to enable 24-hour service capability.
The PMAM team comprises nearly 100 highly-trained information technology and customer service professionals, including subject matter experts on CRM applications, software development, and network architecture.
Employees are selected for their attitude and helpfulness as much as for their technical expertise.
Service delivery adheres to a disciplined and documented methodology that includes a responsive escalation process to ensure prompt resolution to every customer problem.
